Terms & Conditions

the
REMUS Innovation GmbH
Ruhmannstraße 11
8570 Voitsberg

Email: [email protected]
Phone: +43 5 05201 - 0

Company register number: 119590 v
Company register court: Regional Court for Civil Law Matters Graz
VAT number: ATU36895703

1. Definitions

The following terms have the meanings set out below when they begin with a capital letter:

“ABGB” stands for the Austrian Civil Code.

“DSG” stands for Data Protection Act.

“GDPR” stands for General Data Protection Regulation

“T&Cs” means these General Terms and Conditions for orders placed via the webshop.

“Buyer” has the meaning defined in Section 3.2.

“KSchG” means Consumer Protection Act.

“REMUS” means REMUS Innovation GmbH.

“UGB stands for the Austrian Commercial Code.

“Parties to the Contract” means REMUS and the purchaser.

“Goods" means all products offered by REMUS in the online shop.

"webshop" has the meaning defined in Section 2.2.

2. General Information

2.1. REMUS manufactures components of exhaust systems for motor vehicles (cars and motorcycles).

2.2. REMUS also operates an online shop (hereinafter referred to as the webshop) on the website “www.remus-exhausts.com” for the sale of accessories and spare parts for cars and motorcycles, as well as clothing.

3. Scope

3.1. For the business relationship between REMUS on the one hand and the purchaser of goods via the webshop operated at www.remus-exhausts.com (hereinafter "Buyer") on the other hand, exclusively these General Terms and Conditions in the version valid at the time of the conclusion of the contract shall apply.

3.2. REMUS does not recognize any terms and conditions of the buyer that conflict with these General Terms and Conditions, unless REMUS has expressly agreed to their validity. Acts of performance by REMUS under the contract shall not be deemed to constitute acceptance of contractual terms that deviate from these General Terms and Conditions.

3.3. By placing a binding order for goods in the webshop, the buyer expressly accepts these Terms and Conditions.

3.4. REMUS employees are not authorized to make agreements that deviate from these General Terms and Conditions. Any special agreements requested by the buyer require written confirmation from REMUS in order to be valid.

4. Order and Conclusion of Contract

4.1. The language of the contract is German.

4.2. The presentation of goods in the webshop does not constitute a binding offer by REMUS to conclude a contract. It merely invites the buyer to submit a binding offer to enter into a contract by placing an order.

4.3. The order is placed in the following steps:

(1) Select the desired product(s) in the webshop by clicking the “Add to cart” button.

(2) Review your selection under “Summary” and continue the ordering process by clicking the “Proceed to Checkout” button.

(3) Enter your personal details (email address, first name, last name, street, house number, city, postal code, town, country, phone number).

(4) Selection of shipping method.

(5) Selection of payment method (credit card, advance bank transfer, or PayPal).

(6) Display of pre-contractual information for consumers.

(7) Review of Order Summary

(8) Binding order by clicking the “Buy now” button

4.4. REMUS confirms receipt of the buyer’s order by sending an email. This order confirmation does not yet constitute acceptance of the buyer’s offer to conclude a contract by REMUS. It serves solely to inform the buyer that the order has been received by REMUS. The declaration of acceptance of the contractual offer is made either by dispatch of the goods or by an explicit declaration of acceptance, at which point the contract is concluded.

This does not need to be included in the terms and conditions. It is sufficient if the customer can clearly see in the online shop which steps lead to the conclusion of the contract (a typical “wizard” with the individual steps shown at the top or bottom).

5. Subject Matter of the Contract

5.1. The subject of this contract is the sale of the goods ordered by the buyer in the webshop.

6. Prices and Shipping Costs

6.1. All prices in the webshop are stated in euros and include the applicable statutory value-added tax.

6.2. Shipping is at the buyer’s expense. The shipping costs depend on the shipping method selected by the buyer and are displayed in the webshop.

7. Payment Terms, Default Interest

7.1. Payment for the ordered goods is made by credit card, advance bank transfer, or PayPal.

7.2. In the event of late payment by the buyer, REMUS is entitled to charge default interest at the statutory rate. This is 4% p.a. for consumers and 9.2% p.a. above the base interest rate for business customers.

7.3. In the event of payment default, the buyer undertakes to reimburse REMUS for any dunning and collection costs incurred, insofar as they are necessary for appropriate legal enforcement. If the buyer is an entrepreneur, this in any case includes a flat amount of EUR 40.00 as compensation for collection costs in accordance with § 458 UGB. The assertion of further rights and claims remains unaffected by this.

8. Production and Shipping

8.1. For goods manufactured according to customer specifications, REMUS is only obliged to begin production once the customer has fulfilled all obligations required for the manufacture of the goods.

8.2. The shipping of all goods (regardless of whether they were manufactured according to customer specifications or not) is governed by the contractual agreement; unless otherwise agreed, REMUS will dispatch the goods within 30 days from conclusion of the contract.

9. Delivery, Transfer of Risk and Retention of Title

9.1. The risk of loss of or damage to the goods passes to the buyer as soon as the goods are delivered to the buyer or to a third party designated by the buyer who is not the carrier. However, if the buyer has concluded the contract of carriage themselves without using a shipping option proposed by REMUS, the risk passes as soon as the goods are handed over to the carrier.

9.2. The goods are supplied by REMUS subject to retention of title and remain the sole and unrestricted property of REMUS until the purchase price, including any applicable shipping costs, has been paid in full.

9.3. If the buyer has paid the purchase price including any shipping costs in full before the transfer of risk in accordance with section 9.1, the buyer acquires ownership of the goods at the time the risk is transferred. If full payment of the purchase price including any shipping costs is only made after the transfer of risk in accordance with section 9.1, the retention of title expires at the time of full payment of the purchase price including any shipping costs, and the buyer acquires ownership of the goods at the time of full payment of the purchase price including any shipping costs.

10. Default of Acceptance

10.1. If the buyer does not take delivery of the goods as agreed, REMUS shall, after an unsuccessful grace period, be entitled either to store the goods at its own premises, for which REMUS may charge a storage fee, or to store them at the buyer’s cost and risk with an authorised commercial warehouse operator.

10.2. REMUS is furthermore entitled either to insist on performance of the contract or, after granting a reasonable grace period of at least 2 weeks, to withdraw from the contract and claim damages from the buyer.

11. Warranty and Liability for Consumers

11.1. If the buyer is a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), the statutory warranty and compensation provisions shall apply.

12. Warranty and Liability for Business Customers

12.1. If the buyer is an entrepreneur within the meaning of the Austrian Commercial Code (UGB), the warranty and liability provisions set out in this Section 12 shall apply.

12.2. The buyer is obliged to inspect the goods without delay and at the latest within 3 days for any possible defects. If the goods are defective, the buyer must immediately send a written notice to REMUS and must give REMUS the opportunity to verify and assess the defect.

12.3. Any defects that cannot be detected immediately despite careful inspection must be reported by the buyer in writing no later than 3 days after their discovery; otherwise, they shall be deemed accepted.

12.4. Remedy of a defect will be carried out at REMUS’s discretion either by repair or by replacement of the defective goods.

12.5. REMUS shall only be liable for damages that are caused intentionally or by gross negligence. The buyer bears the burden of proving the existence of gross negligence or intent.

13. Right of Withdrawal for Consumers

13.1. If the buyer is a consumer within the meaning of the Austrian Consumer Protection Act (KSchG), they have the right to withdraw from this contract within fourteen days without giving any reason.

13.2. The withdrawal period begins as soon as the buyer, or a third party designated by the buyer who is not the carrier of the goods, has taken possession of the goods. In the case of the purchase of several goods under a single order that are delivered separately, the withdrawal period begins as soon as the buyer, or a third party designated by the buyer who is not the carrier of the goods, has taken possession of the last goods delivered. In the case of delivery of goods in several partial consignments, the withdrawal period begins as soon as the buyer, or a third party designated by the buyer who is not the carrier of the goods, has taken possession of the last partial consignment.

13.3. To exercise the right of withdrawal, the buyer must inform us (REMUS Innovation GmbH, Ruhmannstraße 11, 8570 Voitsberg, e-mail: [email protected], tel.: +43 5 05201 - 0) of their decision to withdraw from this contract by means of a clear declaration (for example by letter or e-mail).

The buyer may use the following model withdrawal form, although this is not mandatory. You can also download the model withdrawal form from our website at as a PDF file.

13.4. To meet the withdrawal deadline, it is sufficient for the buyer to send the notification of exercising the right of withdrawal before the withdrawal period expires.

13.5. If the buyer withdraws from this contract, REMUS shall reimburse all payments received from the buyer, including any delivery costs (with the exception of any additional costs resulting from the buyer having chosen a different type of delivery than the least expensive standard delivery offered by REMUS), without undue delay and at the latest within 14 days from the day on which REMUS receives notification of the buyer’s withdrawal from the contract. For this refund, REMUS will use the same means of payment that the buyer used for the original transaction, unless expressly agreed otherwise; under no circumstances will REMUS charge the buyer any fees for this refund.

REMUS may refuse to issue a refund until REMUS has received the goods back, or until the buyer has provided proof that they have returned the goods, whichever occurs first.

13.6. The buyer shall bear the direct costs of returning the goods.

13.7. The buyer is only required to compensate for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their condition, properties and functionality.

13.8. In accordance with Section 18 of the Austrian Distance Selling Act (FAGG), the right of withdrawal does not apply in particular to goods that are manufactured according to customer specifications or are clearly tailored to personal needs.

13.9. For the sake of clarity, it is noted that this clause 13 applies exclusively to consumers. For business customers, any withdrawal from the contract is entirely excluded.

14. Data Protection

14.1. REMUS is obliged to comply with the provisions of the Data Protection Act (DSG) and the GDPR.

14.2. For the purpose of fulfilling the contract, REMUS processes the personal data required for this. Detailed information on data protection (Privacy Policy) in accordance with Art. 13 et seq. GDPR can be found on our website at:https://www.remus-exhausts.com./en/privacy-policy

15. Intellectual Property

15.1. Plans, drawings or other technical documents that are or have been made available to the buyer by REMUS via the webshop, by e-mail or in any other analog or digital form, as well as samples, catalogues, brochures, illustrations, logos and similar materials, shall always remain the intellectual property of REMUS; the buyer does not acquire any rights of any kind to them, in particular no rights of use or exploitation rights.

15.2. The use of texts, text excerpts, images, drawings or data from the website and their reproduction requires the prior consent of REMUS. All images used on this website are subject to copyright regulations and are the intellectual property of REMUS, and their use is therefore only permitted with the prior written consent of REMUS. All product images are symbolic photos.

15.3. Any infringement of REMUS’s intellectual property rights by the buyer will be prosecuted by REMUS under both civil and criminal law.

16. Final Provisions

16.1. If the buyer is an entrepreneur, the court with subject-matter jurisdiction in Voitsberg shall have exclusive jurisdiction to decide all disputes arising in connection with the contractual relationship.

16.2. The contract is governed by Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods and its conflict-of-law rules. Mandatory consumer protection provisions of the buyer’s country of residence remain unaffected by the above choice of law.

16.5. If individual provisions of the contract and/or these General Terms and Conditions are or become legally invalid, the remaining provisions shall remain in force. In such a case, the unenforceable or invalid provision shall be deemed replaced by a permissible provision that comes as close as possible to the economic purpose of the original provision. The same applies in the event of gaps in the contract.

16.6. The buyer is obliged to notify REMUS in writing of any changes to their residential or business address. All legally binding declarations arising from this contract must, unless otherwise stipulated in these General Terms and Conditions in individual cases, be made in writing to the most recently notified address of the respective other contracting party. If a declaration is sent to the most recently notified address, it shall be deemed to have been received by the respective contracting party.

16.7. The titles chosen for the individual sections are provided solely for clarity and ease of reference and shall not be used for the interpretation of this contract.

16.8. If the buyer is an entrepreneur, the assignment of individual rights and obligations under the contract is only permitted with the express written consent of the other contracting party.

As of April 2026